Emergency response training
tailored to the needs of your organization.

Training

 
You’ve hired the best and brightest people for your team, now how do you effectively bring their knowledge and experience together to give you a level of confidence that they are prepared to respond to an emergency?
 
Black Gold provides you with practical, specialized training to improve your professional skills in emergency response, business continuity, communications and more. Black Gold training programs stand out from other programs because of our hands-on approach.
 
You want to give your employees the skills necessary to manage emergency events in a coordinated and effective manner. Change responders hesitation from a position of “what do I do next” to knowing “this is what needs to be done”.
 
Our instructors have a broad understanding of business and real world experience. From executives to junior employees at top corporations, our instructors can provide training to suit any audience. They combine principles of emergency management and industry best practices with traditional learning, helping you develop strategies that can be directly applied in your workplace. They travel across North America speaking with cutting edge companies, delivering training and exchanging knowledge.
 
 

Tabletop exercises to full-scale simulations

We can facilitate full-scale on-site mobilization drills, corporate and field tabletop exercises, site emergency response plan review meetings and informative regulatory training sessions.
 
 

Our training covers:
  • Emergency management
  • Business continuity
  • Building evacuation
  • Disaster communication
  • Media response
  • Receptionist training and more

 
 


Flexible delivery options

Training sessions are customized and flexible to meet your specific needs. Whether in person in your boardroom, at our office, or via webinar, the best setting is always available to you.
 
 

Benefits
  • Real-world training and direct application of emergency response management theory to your workplace.
  • Flexible delivery options to suit your schedule.
  • Multiple trainers with diverse backgrounds to suit your needs.
  • Ability to scale the training from small to big depending on the size of your company.
  • More than 20 years’ experience training private and public organizations across North America.
  • We will travel anywhere to deliver the training you want, where you want. This saves you time, transportation and productivity costs compared to sending your employees away for training.

 
 

Learn more about our programs

Explore our programs to the left and see how we can help you transform the way you think about your customer experience, no matter your business.
 
Not sure where to start? Get in touch with us and we can help recommend the best program for your needs.
 

Emergency Response Plan Training

 

Orientation Training
Do you know what is in your emergency response plan and how it should work?
Orientation training is designed to familiarize new team members with emergency response, business continuity and crisis communications plans. This can be done with as many or few people as necessary.
Tabletop Exercise
Do you know that discussing the response using a suitable scenario makes you more effective in the event of an actual emergency?
Emergency managers rely on the simulation of emergencies as a crucial means of improving emergency plans and training emergency personnel. 
 
Tabletop exercises are discussion-based sessions where team members meet in an informal, classroom setting to discuss their roles during an emergency and their responses to a particular emergency situation.
 
A facilitator guides participants through a discussion of one or more scenarios. The duration of a tabletop exercise depends on the audience, the topic being explored and the exercise objectives. Many tabletop exercises can be conducted in a few hours and are cost-effective tools to validate your plans and capabilities.
Communication Exercise
Do you know that communication breakdown is one of the biggest hurdles during an emergency?
Communication exercises are considered “expanded tabletop exercises” and focus on the internal and/or external communication required during an incident.
 
The scope of these exercises can vary greatly and may include internal communication, public notification, as well as external agency and social media communication.
Functional Exercise
Do you know that mobilizing personnel and equipment in a dry run helps you identify areas for improvement?
Functional exercises allow personnel to validate plans and readiness by performing their duties in a simulated operational environment.
 
The exercises are designed to engage specific team members, procedures and resources (e.g. communications, warning, notifications and equipment set-up), but they do not typically include outside agencies or stakeholders.
Major Exercise
Do you know that practicing response while collaborating with support agencies using a realistic scenario is the best way to prepare for an actual emergency?
A major exercise is as close to the real thing as possible. It takes place on location using equipment and personnel that would be called upon in a real event. Major exercises are conducted in conjunction with public agencies and regulatory authorities. They often include participation from local stakeholders.

Specialty Training

 

Roles and Responsibilities Training
Do you know that focused responsibility training builds responder confidence?
This program helps prepare potential response team members to fill assigned roles. The training will help to sharpen management skills and better equip responders to be fully effective during an incident.
Roadblock Training
There’s a lot more to setting up a roadblock than placing a couple of pylons across a road.
Field training allows experienced personnel to set up equipment and perform roadblock functions in a realistic environment.
Reception Training
Often, your receptionist is the first point of contact during an emergency.
This training prepares your receptionist team to accept, document and manage emergency telephone calls while remaining calm and professional. This training facilitates awareness by simulating live incoming telephone calls.
Telephone Team Training
Your telephone team can have a positive impact on community relations during an emergency. Help them be ready.
Once activated in an emergency response, it is the responsibility of the telephone team to contact area stakeholders. The telephone team contacts and maintains communication with directly impacted members of the public in order to keep them informed of the situation and actions to be taken.
 
This training reviews communication strategies, documentation protocols and simulates an effective communication plan by emulating live telephone calls.

Incident Command System Training

 
The Incident Command System is a framework that provides a consistent, internationally accepted approach for governments, industry and emergency responders to work effectively together to prepare for, respond to and recover from incidents regardless of size or complexity.
 
Emergency response awareness continues to be an area of focus and concern for government officials, healthcare providers, public safety personnel, industry and taxpaying citizens.
 
Black Gold is proud to offer accredited ICS training from instructors with hands-on emergency management experience. Learn more about specific ICS modules below. 

 
 

Who Should Take This Training?

Personnel with any private or public organization who may be required to respond to incidents at their location and liaise with local emergency services should take the accredited ICS training.
 
The ICS training program is invaluable for your crisis management team to effectively understand and liaise with tactical responders on site.
 
 

Customized Training Options

We can adapt existing courses or design new courses to meet your needs. All custom courses are designed in consultation with you.
 
 

ICS 100
Do you know that we can train your employees on the ICS basics without a lot of time or money?
This 4-6-hour course is an introduction to the ICS system for those not exposed to it previously. The course focuses on the 14 principles of the ICS system and familiarizes personnel with its terminology and structure.

ICS 200
This course provides training and resources for personnel who are likely to assume a supervisory position during an incident.
This 14-hour course focuses on the basic skills found in ICS 100 and provides additional information on the ICS structure, facilities, resource terminology and the common responsibilities associated with pre-event planning and disaster response. 

ICS 300
Do you know that longer term multi-jurisdictional incidents have unique challenges which require more in-depth training?
This comprehensive 18-hour course will provide you with the details required to manage resources while working with multiple agencies, in a multi-jurisdictional long-term incident.
 
The training includes resource management, roles and responsibilities review and unified command using examples of proper pre-event planning and disaster response.
ICS 400
Performing in a management capacity in a complex incident environment requires sophisticated training
This advanced three-day course focuses on large-scale organizational development, command staff functions and general staff considerations during a major disaster. The training includes area command, Emergency Operations Centre best practices, multi-agency coordination, and more.
ICS 402
Executive ICS training
This two-hour course is specifically designed to give your executive team the knowledge required to support responders in an ICS environment from a corporate policy perspective.

© Black Gold Emergency Planners Inc.